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Terms & Conditions

1.    Scope of Validity
The following terms and conditions regulate any contracts entered into with us (babymarkt.de GmbH) on the basis of offers made on the websites of our online-shop www.babymarkt.cn (babymarkt.de GmbH, Wulfshofstraße 22, 44149 Dortmund, managing directors Bastian Siebers (CEO), Sven Bogatzki, Bastian Salewsky, commercial register Amtsgericht Dortmund, HRB 9168). A consumer is any natural person that concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent activity. Entrepeneur is any natural or legal person or any partnership with legal rights that, at the time the agreement is concluded, is exercising its commercial or independent professional activity.

2. Prices, Shipping Costs, Delivery
Orders placed with our online shop are subject to the prices listed at the time at which the order is placed. The prices stated are final prices in RMB. The prices at product detail page is the selling price excluded sales tax and customs. The customs are explicitly shown as additional information on product page. The final prices in checkout include all price components, sales tax and customs. Additional costs/fees connected to individual modes of payment are indicated clearly during the ordering process. Furthermore, shipping cost may be charged. We exclusively deliver to the People’s Republic of China (excluding Taiwan and the special administrative regions Hong Kong and Macao). The final amount due is indicated clearly during the checkout process on babymarkt.cn and in the invoice. Information regarding these costs is provided on our website and during the order transaction. The delivery time to China is approximately 7-20 days, unless otherwise stated. Goods are usually delivered by Hermes Germany GmbH (using their daughter company BorderGuru GmbH) or PostElbe GmbH and partners. We are entitled to commission further or other companies to deliver the goods.

3. Conclusion of Contract, Contractual Language
The presentation of products is not a legally binding offer, but is an invitation for customer in order to make a binding offer. In the website page for ordering, you can recheck your input data. By clicking the button ‘Submit Order’, the purchase process ends. In this case, you have issued a binding offer. This process can be interrupted by closing the browser window. On each page, you will receive further information, for example opportunities for correction. After successfully ordering online, you will receive an automatic confirmation E-Mail or SMS that documents your order in written form. A contract is not valid yet. A valid contract between customer and babymarkt is only concluded when babymarkt sends out the invoice by E-Mail or SMS or when babymarkt send out products.
A binding contract is completed in the following situation, depending on the selected payment:

•    If you choose Alipay.com Co. Ltd. as payment method, the contract is completed when customer receives a confirmation of money order
Every customer’s purchase is subjected to Chinese Customs Regulation: 2.000 RMB per order and 20.000 RMB per person per year.
The contract is exclusively in Englisch language. We only conclude contracts with clients who are at least 18 years old. Products can be submitted only in small amount equivalent to a reasonable consumer’s purchase. If there is free product in the order, the ownership of the free product has been completely transferred only when there is no withdrawal of your purchased products and the date for product withdrawal is expired. If the purchased product has been withdrawn, the free product should be returned back to babymarkt. You can review the Terms and Conditions on babymarkt online shop website https://www.babymarkt.cn/Index/About/register.html#protocol .

4. Payment
You can only choose Alipay.com Co. Ltd.  as your payment method. Cash or cheques sent via mail cannot be accepted. babymarkt.de GmbH does not assume any liability in case of loss or damage.
On principle, payment may also be made by redeeming coupons. In each order, only one coupon may be used. To redeem coupons, please enter the coupon code while placing the order. Expired coupons cannot be redeemed. The coupon is not re-issued if an order is cancelled. With returned orders/goods, only the amount paid for the goods returned is reimbursed, excluding the value of the coupon. The used coupon is not issued anew. Irrespective of your chosen mode of payment, you receive an invoice via e-mail . The overview of your order provided at babymarkt.cn is not an invoice. Invoices are not sent by letter.

5. Redeeming promotion coupons
You can receive promotion codes for our online shop during promotion campaigns in the shop, via e-mail, SMS or as a coupon.
Only one coupon can be redeemed per order. Coupons cannot be paid cash. A promotion coupon cannot be combined with another promotion. Coupons are only valid to reduce the price of the goods and cannot be applied for shipping costs or other fees. The validity of our coupons may be restricted to certain products, manufacturers, brands or product categories. After a coupon expires or after an order has been placed, the coupon can no longer be redeemed. Coupons are only valid during the indicated promotion period. The coupon will not be refunded if the goods are returned partly or in total. If you used a coupon upon ordering, babymarkt.de reserves the right to charge you with the original price of the goods you keep, if the total order amount falls under the value of the respective coupon because of your withdrawal.

6. Cancellation Right
Consumers have a Cancellation Right.

Cancellation Instruction
You have the right to cancel this contract within 7 days without giving any reason. The cancellation period will expire after 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece. To exercise the Cancellation Right, you must inform us (babymarkt.de GmbH, Wulfshofstraße 22, 44149 Dortmund, Hotline: 0049231-53471293, Fax: 0049231-53471110, E-Mail: service@babymarkt.cn) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached Model Cancellation Form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, except the return charges. If you want to cancel this contract you have to bear the full return charges.
We will make the reimbursement without undue delay, and no later than (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before their period of 7 days has expired.  
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.  

Model – Cancellation Form
(If you want to cancel the purchase contract, please fill the below form completely and send it back to us.)
To babymarkt.de GmbH, Wulfshofstraße 22, 44149 Dortmund, Germany, Telefax number: 0049231-53471110, E-Mail:service@babymarkt.cn

•    I/We (*) give notice that I/me (*) cancel my/our contract of sale of the following goods (*)
•    Ordered on (*) / received on (*)
•    Name of consumer (s)
•    Address of consumer (s)
•    Signature of consumer (s) (only of this form is notified onpaper)
•    Date
•  ____________________________
•  (*) Delete as appropriate.
Exclusion of the right of Cancellation
The right of Cancellation does not apply to the following contracts:
contracts for delivery of goods, which are not prefabricated and that are clearly manufactured to customer specifications,
contracts for delivery of goods, which perish quickly or which would quickly pass their expiry date,
contracts for delivery of sealed goods, which may not be returned due to regulations of health or hygiene if the seal has been removed after delivery,
contracts for delivery of goods, if they were inseparably mixed with other goods due to their texture after delivery,
contracts for delivery of audio or video recordings or video records and computer software in a sealed package, if the sealing was removed after delivery, contracts for delivery of newspapers or magazines, excluding subscriptions. Entrepeneurs are not entitled to cancel contracts.

7. Warranty Rights
The legal warranty rights shall be valid.

8. Reservation of Title
Until the goods have been paid in full, they remain property of babymarkt.de GmbH.

9. Privacy Policy
We store data relating to your order, as well as your contact details to use this data to process your order. This also includes transmission of this data to partners we cooperate with to process orders, as well as shipping partners. This data is also used in warranty cases and for product recommendations to clients in accordance with the provisions of our Privacy Policy.
Right to Withdraw
You can revoke the use, processing and transmission of your data for marketing purposes any time by submitting a note to the following address: babymarkt.de GmbH, Wulfshofstr. 22, 44149 Dortmund, Tel. 0231/53471100, Fax: 0231/53471110, E-Mail: service@babymarkt.cn. If you would like to inquire about your stored data, please contact us by phone, mail or e-mail.

10. Customs clearance authorization
With ordering at babymarkt.cn the customer grants to partners of babymarkt.de GmbH (BorderGuru GmbH, a company of Hermes, or PostElbe GmbH and other partners) the customs clearance authorization. By inserting the personal identification number at the checkout and after confirming the order, babymarkt.de is authorized to transmit the information to BorderGuru or PostElbe. With this transmission BorderGuru or PostElbe is authorized to register the customer’s order at the official Chinese customs office.

11. Applicable law and Dispute Resolution
These general terms and conditions are governed by the laws of the Federal Republic of Germany, [to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods].
Any disputes arising out of our in connection with these terms and conditions or over their validity shall be resolved through friendly consultation. If no agreement can be reached within 30 (thirty) days after the dispute has arisen, the dispute shall, to the exclusion of the ordinary courts of law, only be submitted for arbitration to Swiss Chambers’ Arbitration Institution (“SCAI”), and shall be decided according to the arbitration rules of SCAI effective on the date of submitting the request for arbitration. The place of arbitration shall be Zurich, Switzerland. All arbitration proceedings shall be conducted in the English language.



babymarkt.de GmbH
located in Dortmund

Managing directors: Bastian Siebers(CEO), Sven Bogatzki, Bastian Salewsky,

Wulfshofstrasse 22 - Indupark
44149 Dortmund

Tel.: +49 (0)231 - 5347 1293
Fax: 0049 0231 - 5347 1110
eMail:service@babymarkt.cn

(working day: Monday-Friday 8:00am to 5:00pm, Beijing Time, GMT+02:00)

https://www.babymarkt.cn/

USt-Ident.Nr.: DE 811377710
Commercial register: HRB 9168
District court of Dortmund

Valid as of: September 2017

用户协议

Terms & Conditions

1.    Scope of Validity
The following terms and conditions regulate any contracts entered into with us (babymarkt.de GmbH) on the basis of offers made on the websites of our online-shop www.babymarkt.cn (babymarkt.de GmbH, Wulfshofstraße 22, 44149 Dortmund, managing directors Bastian Siebers (CEO), Sven Bogatzki, Bastian Salewsky, commercial register Amtsgericht Dortmund, HRB 9168). A consumer is any natural person that concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent activity. Entrepeneur is any natural or legal person or any partnership with legal rights that, at the time the agreement is concluded, is exercising its commercial or independent professional activity.

2. Prices, Shipping Costs, Delivery
Orders placed with our online shop are subject to the prices listed at the time at which the order is placed. The prices stated are final prices in RMB. The prices at product detail page is the selling price excluded sales tax and customs. The customs are explicitly shown as additional information on product page. The final prices in checkout include all price components, sales tax and customs. Additional costs/fees connected to individual modes of payment are indicated clearly during the ordering process. Furthermore, shipping cost may be charged. We exclusively deliver to the People’s Republic of China (excluding Taiwan and the special administrative regions Hong Kong and Macao). The final amount due is indicated clearly during the checkout process on babymarkt.cn and in the invoice. Information regarding these costs is provided on our website and during the order transaction. The delivery time to China is approximately 7-20 days, unless otherwise stated. Goods are usually delivered by Hermes Germany GmbH (using their daughter company BorderGuru GmbH) or PostElbe GmbH and partners. We are entitled to commission further or other companies to deliver the goods.

3. Conclusion of Contract, Contractual Language
The presentation of products is not a legally binding offer, but is an invitation for customer in order to make a binding offer. In the website page for ordering, you can recheck your input data. By clicking the button ‘Submit Order’, the purchase process ends. In this case, you have issued a binding offer. This process can be interrupted by closing the browser window. On each page, you will receive further information, for example opportunities for correction. After successfully ordering online, you will receive an automatic confirmation E-Mail or SMS that documents your order in written form. A contract is not valid yet. A valid contract between customer and babymarkt is only concluded when babymarkt sends out the invoice by E-Mail or SMS or when babymarkt send out products.
A binding contract is completed in the following situation, depending on the selected payment:

•    If you choose Alipay.com Co. Ltd. as payment method, the contract is completed when customer receives a confirmation of money order
Every customer’s purchase is subjected to Chinese Customs Regulation: 2.000 RMB per order and 20.000 RMB per person per year.
The contract is exclusively in Englisch language. We only conclude contracts with clients who are at least 18 years old. Products can be submitted only in small amount equivalent to a reasonable consumer’s purchase. If there is free product in the order, the ownership of the free product has been completely transferred only when there is no withdrawal of your purchased products and the date for product withdrawal is expired. If the purchased product has been withdrawn, the free product should be returned back to babymarkt. You can review the Terms and Conditions on babymarkt online shop website https://www.babymarkt.cn/Index/About/register.html#protocol .

4. Payment
You can only choose Alipay.com Co. Ltd.  as your payment method. Cash or cheques sent via mail cannot be accepted. babymarkt.de GmbH does not assume any liability in case of loss or damage.
On principle, payment may also be made by redeeming coupons. In each order, only one coupon may be used. To redeem coupons, please enter the coupon code while placing the order. Expired coupons cannot be redeemed. The coupon is not re-issued if an order is cancelled. With returned orders/goods, only the amount paid for the goods returned is reimbursed, excluding the value of the coupon. The used coupon is not issued anew. Irrespective of your chosen mode of payment, you receive an invoice via e-mail . The overview of your order provided at babymarkt.cn is not an invoice. Invoices are not sent by letter.

5. Redeeming promotion coupons
You can receive promotion codes for our online shop during promotion campaigns in the shop, via e-mail, SMS or as a coupon.
Only one coupon can be redeemed per order. Coupons cannot be paid cash. A promotion coupon cannot be combined with another promotion. Coupons are only valid to reduce the price of the goods and cannot be applied for shipping costs or other fees. The validity of our coupons may be restricted to certain products, manufacturers, brands or product categories. After a coupon expires or after an order has been placed, the coupon can no longer be redeemed. Coupons are only valid during the indicated promotion period. The coupon will not be refunded if the goods are returned partly or in total. If you used a coupon upon ordering, babymarkt.de reserves the right to charge you with the original price of the goods you keep, if the total order amount falls under the value of the respective coupon because of your withdrawal.

6. Cancellation Right
Consumers have a Cancellation Right.

Cancellation Instruction
You have the right to cancel this contract within 7 days without giving any reason. The cancellation period will expire after 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece. To exercise the Cancellation Right, you must inform us (babymarkt.de GmbH, Wulfshofstraße 22, 44149 Dortmund, Hotline: 0049231-53471293, Fax: 0049231-53471110, E-Mail: service@babymarkt.cn) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached Model Cancellation Form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, except the return charges. If you want to cancel this contract you have to bear the full return charges.
We will make the reimbursement without undue delay, and no later than (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before their period of 7 days has expired.  
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.  

Model – Cancellation Form
(If you want to cancel the purchase contract, please fill the below form completely and send it back to us.)
To babymarkt.de GmbH, Wulfshofstraße 22, 44149 Dortmund, Germany, Telefax number: 0049231-53471110, E-Mail:service@babymarkt.cn

•    I/We (*) give notice that I/me (*) cancel my/our contract of sale of the following goods (*)
•    Ordered on (*) / received on (*)
•    Name of consumer (s)
•    Address of consumer (s)
•    Signature of consumer (s) (only of this form is notified onpaper)
•    Date
•  ____________________________
•  (*) Delete as appropriate.
Exclusion of the right of Cancellation
The right of Cancellation does not apply to the following contracts:
contracts for delivery of goods, which are not prefabricated and that are clearly manufactured to customer specifications,
contracts for delivery of goods, which perish quickly or which would quickly pass their expiry date,
contracts for delivery of sealed goods, which may not be returned due to regulations of health or hygiene if the seal has been removed after delivery,
contracts for delivery of goods, if they were inseparably mixed with other goods due to their texture after delivery,
contracts for delivery of audio or video recordings or video records and computer software in a sealed package, if the sealing was removed after delivery, contracts for delivery of newspapers or magazines, excluding subscriptions. Entrepeneurs are not entitled to cancel contracts.

7. Warranty Rights
The legal warranty rights shall be valid.

8. Reservation of Title
Until the goods have been paid in full, they remain property of babymarkt.de GmbH.

9. Privacy Policy
We store data relating to your order, as well as your contact details to use this data to process your order. This also includes transmission of this data to partners we cooperate with to process orders, as well as shipping partners. This data is also used in warranty cases and for product recommendations to clients in accordance with the provisions of our Privacy Policy.
Right to Withdraw
You can revoke the use, processing and transmission of your data for marketing purposes any time by submitting a note to the following address: babymarkt.de GmbH, Wulfshofstr. 22, 44149 Dortmund, Tel. 0231/53471100, Fax: 0231/53471110, E-Mail: service@babymarkt.cn. If you would like to inquire about your stored data, please contact us by phone, mail or e-mail.

10. Customs clearance authorization
With ordering at babymarkt.cn the customer grants to partners of babymarkt.de GmbH (BorderGuru GmbH, a company of Hermes, or PostElbe GmbH and other partners) the customs clearance authorization. By inserting the personal identification number at the checkout and after confirming the order, babymarkt.de is authorized to transmit the information to BorderGuru or PostElbe. With this transmission BorderGuru or PostElbe is authorized to register the customer’s order at the official Chinese customs office.

11. Applicable law and Dispute Resolution
These general terms and conditions are governed by the laws of the Federal Republic of Germany, [to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods].
Any disputes arising out of our in connection with these terms and conditions or over their validity shall be resolved through friendly consultation. If no agreement can be reached within 30 (thirty) days after the dispute has arisen, the dispute shall, to the exclusion of the ordinary courts of law, only be submitted for arbitration to Swiss Chambers’ Arbitration Institution (“SCAI”), and shall be decided according to the arbitration rules of SCAI effective on the date of submitting the request for arbitration. The place of arbitration shall be Zurich, Switzerland. All arbitration proceedings shall be conducted in the English language.



babymarkt.de GmbH
located in Dortmund

Managing directors: Bastian Siebers(CEO), Sven Bogatzki, Bastian Salewsky,

Wulfshofstrasse 22 - Indupark
44149 Dortmund

Tel.: +49 (0)231 - 5347 1293
Fax: 0049 0231 - 5347 1110
eMail:service@babymarkt.cn

(working day: Monday-Friday 8:00am to 5:00pm, Beijing Time, GMT+02:00)

https://www.babymarkt.cn/

USt-Ident.Nr.: DE 811377710
Commercial register: HRB 9168
District court of Dortmund

Valid as of: September 2017

会员等级介绍
会员等级分为: 银卡会员、金卡会员、钻石卡会员

1.银卡会员,注册即可,会员享受银卡级别优惠;

2.金卡会员,任意消费一单即可,会员享受金卡级别优惠;

3.钻石卡会员,三个月消费任意五单且总金额大于5k,会员享受钻石卡级别优惠。

会员级别越高,享受的折扣越大哦!

代发流程



常见问题

一.商品直邮中国吗?
babymarkt.cn网站上的所有商品均直邮中国,请您放心选购。

二.如何办理商品退税
本商城所出售的直邮商品均不含德国增值税VAT,无需再办理商品退税。所有直邮商品的价格包含商品价格和邮费,如果您选择跨境直邮物流Hermes公司,您支付的商品总价已包含11.9%的中国跨境电商税,无须另行缴纳,有特别说明的除外。

三.下单前需要注意的事项
在提交订单前请确认您订单信息中的订单金额及数量是否符合中国海关的规定(单笔订单2,000元限额,年度20,000元限额),同时确保您的收货地址、身份证号码信息(用于中国海关报关审查) 及手机号码正确无误;订单支付成功后,订单信息无法再次修改。

四.如何查询订单信息
在订单付款成功后,请直接登陆您的帐户中心查询相关订单信息。

五.如何取消订单
您可以对未完成支付状态的订单使用在线自助取消订单功能。请直接登陆您的账户中心,在选择您需要取消的订单并点击<取消订单>。
需要注意的是,一旦订单完成支付将无法再做取消处理。

六.如何查询订单包裹状态

1.请登录帐户中心通过点击“查看物流”来查询对应订单包裹的物流状态。

2.或凭物流单号直接通过合作物流商Hermes或者PostElbe包裹跟踪链接


七.订单包裹的收货时间
正常情况下,从德国到中国的国际物流包裹送达时间通常为7-20 个工作日左右,如果您的包裹超过20个工作日后仍未收到,请您及时联系我们的客服人员咨询相关事项。如遇节假日(如春节,圣诞节等),或大型促销日(双十一,黑色星期五)等特殊情况,包裹送达时间可能会延长。

八.如何办理商品的退换货
鉴于跨境电商特殊性以及中国海关相关条款,本网站暂不提供无理由退货。
如遇产品出厂质量或物流损坏及其他包裹问题,请在签收包裹后2天内及时将订单信息、产品照片及包裹外箱标签照片、开箱视频、物流包裹的破损事故证明通过邮件的方式发送至中文客服邮箱service@babymarkt.cn,经我们确认问题后将尽快处理相关售后事宜。

同时,请注意拒签的包裹和超出处理期限的订单包裹不在售后处理范围内,如有不便,敬请谅解。
此外,商品图片仅供参考,产品实物如有跟图片不完全一致,还请以收到的实物为准。

九.境外产品的免责声明
本网站出售的所有商品均符合欧盟的相关生产标准,涉及到商品包装不含中文使用说明等相关中文信息,在使用过程中可能由此产生的损失及其他风险将由个人承担。


十.客服联系方式:
若您在购物中有任何疑问,欢迎您随时联系我们的客服中心,我们将竭诚为您服务。

热线电话:   +49 (0)231 - 53471293   
客服邮箱:   service@babymarkt.cn                                                           
QQ在线客服: 2018322702

服务时间:
周一到周五  15:00-23:00  (北京时间,遇德国节假日除外)

2018.01.01/03.30/04.02/05.01/5.10/5.21/5.31/10.03/11.01/12.25/12.26 是德国公众节假日.


直邮中国服务说明
1.如何注册个人账户

您可以点击“注册账户”,填写您的个人信息完成注册。也可在支付前一步建立个人账户完成订单, 注册可以用中国手机号+验证码或通过Email邮箱确认方式完成。

2.直邮价格

本商城上出售的直邮中国商品均不含德国增值税,最终支付商品总金额包含商品价格、运费。如果订单商品通过跨境直邮物流公司Hermes承运,系统显示的订单总价格将自动计算并包含11.9%中国跨境电商税;如有特别说明的除外。

3. 订单信息

在提交订单前请确认您订单信息中的订单金额及数量是否符合中国海关的规定,同时确保您的收货地址、身份证号码信息(用于中国海关报关审查) 及手机号码正确无误;订单支付成功后,订单信息无法再次修改。

订单限额

根据中国海关规定,跨境直邮的物流运输方式,直邮中国单个包裹价值上限为2000元人民币。如果您的购物车金额超过2000元,将无法完成购买,请将金额控制在海关规定范围内。

为了避免出现恶意下单抢购等影响顾客体验的问题,在直邮中国服务开通初期,每一位顾客的身份证号码在14天(两周)内暂时只能使提交一次订单。感谢您的理解和支持!

4.支付方式

目前我们支持的支付方式有: 支付宝

5. 商品供应链与物流运输说明

德国babymarkt.de GmbH公司与众多欧洲一线母婴厂商(如,爱他美Aptamil德国母公司Milupa Nutricia GmbH公司)直接签订长期供货合同。商品从生产厂商直接发货到babymarkt德国仓库后,根据babymarkt网上商城和实体门店订单需求发往欧洲各国。

在面向中国消费者试开通的跨境直邮服务上,我们选择了德国大型物流公司Hermes Germany GmbH公司或者PostElbe GmbH负责整个国际物流链路的运输,在通过中国海关审验和清关环节之后,由中国本地大型物流商(如,EMS等)负责将babymarkt订单包裹投递给最终消费者。正常情况下,整个配送流程耗时约7-20个工作日*。如果您的包裹超过20个工作日后仍未收到,请您及时联系我们的客服人员。

* 可能出现订单包裹延期送达的特别说明: 遇中德节假日/中国双十一/西方圣诞节/中德海关延时/送货地址位于中国部分偏远地区/其他不可抗力的,订单包裹最终送达时间会出现超期延时的情况。

如需查询您的订单、包裹位置和物流状态等信息,请直接登录您在babymarkt.cn注册的帐户〉。

6.售后

如何办理商品的退换货

鉴于跨境电商特殊性以及中德海关相关规定,我们目前暂时无法提供无理由退换货。

商品有出厂问题或因物流造成破损

请您务必在收到包裹24小时之内将问题产品的相关信息反应给我们的客服团队。

包裹内商品与订单不符的情况

请您发邮件至service@babymarkt.cn联系客服,我们的客服人员会帮您妥善处理遇到的订单问题。

包裹丢失的处理办法

请您先查询并确认包裹的实时状态,如果物流信息显示投递失败或位置不明等,请及时与我们的客服取得联系。

7.优惠券

请您在购物车环节提前输入优惠券代码并确认优惠金额已使用,进入订单提交环节后您将无法输入并兑现优惠券权益。

每笔订单只允许使用一次优惠券,不可以重复或叠加使用。

8.其他

境外产品的免责声明

本网站出售的所有商品均符合销售国当地的相关生产标准,涉及到商品包装中不含中文使用说明等相关中文信息,在使用过程中可能由此产生的损失及其他风险将由个人承担。

9.客服联系方式

公司网址:     http://www.babymarkt.cn

客服热线电话: +49 (0)231 - 53471293

客服邮箱:     service@babymarkt.cn

QQ在线客服:   2018322702

服务时间:

周一到周五  15:00-23:00  (北京时间,遇德国节假日除外)

2018.01.01/03.30/04.02/05.01/5.10/5.21/5.31/10.03/11.01/12.25/12.26 是德国公众节假日

隐私权保护条款

Privacy Policy

Data Protection and Security
All personal data is treated as confidential by babymarkt.cn, which is operated by babymarkt.de GmbH (referred as “we” or “our company” in this Privacy Policy).
The following provides information on the details of data protection in our company.

1. Reasons for Data Collection
We collect and process your data to cultivate our business relations in order to provide best service to you through convenient access to our products and services and in order to offer you the maximum scope of service in processing your assignment, i.e. your order, delivery and payment.

2. Purpose of Collecting, Processing or Using Data
The purpose of our company is mail order selling of baby and toddler supplies. Collection, processing, transmission and use of data are conducted for the practice of the above-named purposes.

3. Which Data is Collected, Processed and Used?
You can visit our online shop (www.babymarkt.cn) without leaving personal data: For surfing without registration, we do not collect personal data, but set a cookie for the session ID. As standard procedure, information such as your IP address, time and duration of your visit, operating system, browser and page views are registered.
If you register as a customer, we collect data via the registration forms that you fill in. This includes your name, your address including your e-mail address and Mobile Number, details related to your requested mode of payment and information concerning the respective assignment. Additionally, we set cookies if you allow them.
We store data relating to your order in the context of order history and send the order related data to you via e-mail, SMS or upload them in your account. You can access data relating to your current and previous orders at "My Account / Order Status".
Furthermore, we require information regarding your person, if you subscribe to our newsletter or similar advertising material, or if you contact us for other reasons.
In our online shop, information regarding surfing behavior of visitors to our website is collected and stored for marketing purposes. This information is made anonymous. Surfing behavior stored in cookies is analyzed by means of an algorithm to display specific product recommendations later in the form of advertising banners or advertisements on websites of third parties respectively. Additionally, this data is used for designing and optimizing the internet service in relation to demand. Affiliation to persons is precluded by not storing IP addresses, or by storing shortened IP addresses only. The tracking tools are not used for unnoticed collection of personal data, for transmission of such data to third-party suppliers or to marketing platforms, or for connection of this data to your personal data (name, address, etc.).

4. Principles of Collecting Data
We adhere to the principle of data economics and avoidance of data. This means, we collect and use only as much data as is necessary for processing the ordering process and for communicating with you.
This also includes e.g. all data that we are legally obliged to process and store in accounting.
Your personal data is stored only if you provide it of your own accord during your registration as a customer on our websites. We store this data with your consent as your personal profile, so that you can conveniently register with your user name and password during future visits to our website. This means you will not have to enter your address repeatedly with every new order. You can object to the utilization of this data at any time. In this case, however, a complete registration is required for every new order.
Furthermore, we register data provided by you if you subscribe to our newsletter.

5. Cookies
To make shopping in our shop more comfortable for you, we use the so-called cookie-technology. Among other things, cookies ensure that you are greeted personally at your next visit, or that you are provided with information tailored to your personal interests.
Cookies are text files that are saved on the user’s computer upon visit to a website. Cookies do not contain data relevant to security or personal data. Furthermore, cookies cannot transmit viruses, spy out data on your computer or send unnoticed e-mails. In addition, any web server can only read out those cookies that have been set by that same server.
If you surf without registration, no personal data is collected. Only the cookie for the so-called session-ID is set.
Insofar as you have set your browser to accepting cookies, we set a cookie for customer ID-number, the name in encrypted form, the session and the so-called session-ID each (for registered customers). Additionally, we could set two further cookies to make shopping more convenient for you – for example for product recommendations and individual layout.
If you reach our website via a link established as part of the partnership program on the website of an affiliate-partner, we could set a cookie for settling expenses with this partner. Other partner set own cookies with an anonymous ID, e.g. for product recommendations in the context of retargeting-campaigns. Here, no conclusions regarding your personal data can be drawn.
Session-cookies are deleted with closing of the browser. Cookies for recognition of new and regular customers are deleted after 60 months. All other cookies concerning your person are deleted after one year. Cookies by partners have a maximum term of 60 days.
If you do not want to make use of the advantages provided by cookies, you can modify cookie-treatment in the security settings of your browser.
 To make full use of all functions and services provided by www.babymarkt.cn, we recommend keeping reception of cookies activated.

6. Passing on Data
Your data required for business processing is stored and used for processing orders. In this process, data may be transmitted to connected companies (logistics companies) and to companies concerned with delivery of your goods. babymarkt has partnerships with third parties such as BorderGuru GmbH or PostElbe GmbH and Hans Geis GmbH + Co KG. Necessary data such as Delivery address data will be passed securely to the partner. We will request and use your personal data for processing of your order, as well as for own marketing campaigns, such as newsletters.
We store your data at locations as permitted by the applicable laws. Your data might be transferred to a location outside of mainland China in accordance with this Privacy Policy after passing all the mandatory assessments.
In individual cases, we may be forced to disclose your data due to legal provisions or legal proceedings. Furthermore, we may disclose information relating to you if this is in the public interest, for example in case of proven misuse or credit card fraud.

7. Use of Your Data for Purposes of Advertising
In addition to using your data for processing your purchase with babymarkt.de GmbH, we also use your data to communicate with you regarding your order, to communicate specific products or marketing campaigns and to recommend products or services to you that might interest you.
You may object to use of your data for purposes of advertising at any time, for specific campaigns or generally without incurring any costs other than transmission costs of the basic rates. A written message to service@babymarkt.cn  is sufficient.

7.1 Newsletter
Insofar as you have actively given your consent, we will regularly send you our e-mail newsletter. For sending the newsletter, we use the Double Opt-In procedure. This means, we will only send you a newsletter after you have clicked on a link in our notification e-mail that confirms that we should activate the newsletter-service.
Newsletter data, such as e-mail address, and optional information, such as form of address, name, first name, postcode and place of residence and date of birth (as far as provided by you) are transmitted to our service provider optivo GmbH who stores the data on our behalf and is commissioned to send newsletters. They do not, however, transmit or pass on this data to third parties. Of course, you can unsubscribe at any time. For unsubscription write an e-mail to: service@babymarkt.cn .

8. SSL Encryption
We have developed organizational and technical measures to reliably protect the data received from you. Intense information and training of our employees, as well as their obligation to data secrecy ensure that your data is treated confidentially.  
Sensitive data transmissions are encrypted by SSL-certificates (Secure-Socket-Layer). Currently, this is the most widely used and safest procedure of data transmission over the internet.  

9. Queries regarding Data Protection, Refusing Use of Data for Purposes of Advertising
According to the applicable laws, you are entitled to information regarding your stored data free of charge, as well as a right to possible correction, blocking or deletion of this data.
Users are asked to address any queries regarding actuality, correction or deletion of their personal data, as well as all requests for information relating to their personal data to: service@babymarkt.cn 
The responsible party for the collection, processing and use of your personal data is babymarkt.de GmbH, Wulfshofstraße 22, 44149 Dortmund.
We will be happy to answer your questions regarding our privacy policy and are looking forward to your feedback. Please address your message to our data protection supervisor at:

Philip Lütgenau / Data Protection Supervisor  
Janina Kießwetter / Data Protection Manager
babymarkt.de GmbH
Wulfshofstraße 22
44149 Dortmund
E-Mail: service@babymarkt.cn 

10. Use of a Web-Analysis-Tool
For design appropriate to demand and for optimizing this website, solutions and technologies of econda GmbH (www.econda.de) are used on this website to collect and store anonymized data and usage profiles are generated from this data under use of pseudonyms. For this purpose, cookies may be set that allow for the recognition of an internet browser.

11. Change and Notification of Privacy Policy
Our Privacy Policy may change from time to time. We will inform the customer about necessary changes in our Privacy Policy. They can be found at https://www.babymarkt.cn/Index/About/register.html#privacy. If you have any queries regarding the changes, please address your queries to service@babymarkt.cn . Your continued visit to www.babymarkt.cn will be deemed to be acceptance of the changes.

Valid as of: September 2017
babymarkt.de GmbH Data Protection and Security 09/2017



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